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Already installed the plugin and looking for tips on best practices? Click here. To download the plugin, log in to your ShareFile account and click the Apps link in the top navigation bar. Locate Outlook Plugin in the list of apps and click the Download button. Double-click the installer and choose Install during the setup wizard. Once the installation file has been downloaded, close Microsoft Outlook and run the installation file. This will install the Citrix Files for Outlook plugin for the currently logged-in user.
You must accept the License Agreement to continue installation. Once installation is complete, open Microsoft Outlook. After installation, the initial login to Microsoft Outlook, users will be prompted to enter the subdomain of their Account URL. Note: The file names for installer packages will change to the currently released version number. Upgrade repeat installation steps the version of Citrix Files for Outlook at least twice annually.
Click here for information on how to configure defaults. If you log in to Microsoft Outlook and your ShareFile Plugin appears to be missing, there is a chance your plugin was not installed properly. If the ShareFile Plugin is listed as "Inactive", you may need to enable the plugin manually. Citrix Files for Outlook must be configured to work with your proxy setup. Adjust your proxy settings, then restart Microsoft Outlook.
Failed to load featured products content, Please try again. Customers who viewed this article also viewed. Log in to Verify Download Permissions. Information This article provides the steps necessary to download and install the Citrix Files for Outlook plugin. The information presented here applies to the latest version of Citrix Files for Outlook and can be referenced for previous versions of ShareFile Outlook Plug-in. Citrix Files for Outlook User Guide Already installed the plugin and looking for tips on best practices?
NET Framework before using the plugin. Multiple Outlook Profiles or Emails If you have multiple email addresses connected to the same Outlook client, Citrix Files Outlook will only send emails with ShareFile attachments via the email address listed as the default under Data Files within the Outlook client Account Settings.
If you are using an antivirus program or add-in such as Norton, Kaspersky or McAfee, please take steps to add ShareFile ad Citrix Files for Outlook as an exception to your apps. Metadata Scrubbers may interfere with this plugin for Microsoft Outlook. It is recommended that any metadata scrubber add-ons be disabled in order for Citrix Files for Outlook to function properly.
Likewise, Exchange Alternatives such as Kerio Connector are not compatible with Citrix Files for Outlook and may block the plugin from functioning correctly. ShareFile recommends disabling these add-ons. Blank Reading Pane This may occur when reloading a remote desktop with Outlook open. To avoid this issue, minimize Outlook before closing your remote desktop session. To fix this issue, click on another folder or adjust the reading pane size and it will display correctly.
NET Framework 4. NET Framework. Once the. NET Framework has been installed, you may need to restart Microsoft Outlook and run the installation file. Microsoft Outlook Version Requirements The plugin supports bit and bit versions of Microsoft Outlook , , , , and For the best experience, please consider upgrading to the or version of Office Outlook.
The plugin is compatible with Office plans that include Full, installed Office applications. ShareFile Requirements In order to use the plugin, you must be an Employee user with the Personal File box permission enabled on your account. Being an employee user requires one Content Collaboration license. Note : Right-click the installer to Run as administrator if current logged in user does not have installation permissions on their local machine. Note : Citrix Files for Outlook installs only for the current logged-in user.
If you wish to install the plugin for all users on the PC, please refer to the Administrative Installation section below. The installation process starts. Check the License Agreement box and click Install. Note : If your email address and password are associated with more than one ShareFile account, you will be prompted to select the account you wish to link from a list.
Note : If your company has deployed ShareFile Restricted Zones and your default zone is a Restricted Zone, then you will be prompted to authenticate with your company credentials into that zone during the configuration of the plugin. If your default zone is not a ShareFile Restricted Zone but you attempt to share a file from a Restricted Zone using the Outlook Plugin, you will also be prompted to authenticate into that zone with your company credentials.
Plugin Missing After Installation If you log in to Microsoft Outlook and your ShareFile Plugin appears to be missing, there is a chance your plugin was not installed properly. Proxy configuration Citrix Files for Outlook must be configured to work with your proxy setup. Review and adjust existing proxy settings in browser settings. Was this page helpful? Thank you! Sorry to hear that. Name Name is required. Email Email address is required. Close Submit. Featured Products. Need more help?
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